Tipping point?
Back in December 2014, I wrote a blog about the archaic and confusing practice of tipping serving staff in restaurants. I suggested it was time to end the frequent ‘bill shock’ and the lottery of who actually gets the money. A few months later, the media was full of stories about the big restaurant chains withholding or deducting tips (for ‘admin fees’ or to 'share' with the wider team) and in some cases, actually [...]
