Tipping point?

Back in December 2014, I wrote a blog about the archaic and confusing practice of tipping serving staff in restaurants.  I suggested it was time to end the frequent ‘bill shock’ and the lottery of who actually gets the money.  A few months later, the media was full of stories about the big restaurant chains withholding or deducting tips (for ‘admin fees’ or to 'share' with the wider team) and in some cases, actually [...]

By |2017-01-04T19:51:25+00:00May 2nd, 2016|Customer Service & Experience, Retail & Hospitality|Comments Off on Tipping point?

To Tip Or Not To Tip? That Is The Question…

A recent survey claimed almost two thirds of Britons were “unwilling” to pay a service charge and many are confused about tipping etiquette. There’s worse news for bartenders, as 98% would never tip for a drink. Is it a cultural thing, or is it down to a generation growing up with fast food and takeaways? I know I always (inwardly) question exactly why I’m tipping my hairdresser or taxi driver, when all they’ve done is [...]

By |2017-01-04T19:51:26+00:00December 15th, 2014|Customer Service & Experience, Retail & Hospitality|Comments Off on To Tip Or Not To Tip? That Is The Question…
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