Twenty lessons from 2020 – Part Three: The Economy

The first two instalments of my 20 Lessons from 2020 looked at marketing and business. This piece focuses on the lessons we can learn from the changes to our economy, highlighting three of the sectors, and the one demographic, that have been hardest hit. 11. Will streaming finally kill off the multiplex? In the late 80s, the death knell sounded for cinema as annual admissions hit an all-time low (around 54m p.a). But it [...]

By |2021-01-12T15:19:39+00:00January 11th, 2021|Brands & Branding, Retail & Hospitality, Management, Marketing Strategy, Customer Service & Experience, Interim Management, Business Strategy & Development|Comments Off on Twenty lessons from 2020 – Part Three: The Economy

M&S. The writing’s on the wall

It’s rare that I write a follow-up piece to a blog, but this one seems to be writing itself.  The willful deafness of M&S is a business-failure case study in the making. Back in July, I wrote a piece about how M&S were committing the cardinal sin of business, which is to ignore the views of their customers. It clearly touched a nerve, proving to be one of my most popular pieces and receiving [...]

By |2017-11-08T12:51:05+00:00November 8th, 2017|Marketing Strategy, Business Strategy & Development, Brands & Branding, Retail & Hospitality|Comments Off on M&S. The writing’s on the wall
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